Built for Dealer Groups

Dealer Pulse has been designed from the ground up to reflect how modern dealer groups actually operate. Multi-site environments are complex by nature, with customers moving between locations, departments and channels over time. Too often, information is lost at each handover, creating inefficiency for teams and frustration for customers. Dealer Pulse exists to remove that friction.

At its core, Dealer Pulse provides a shared intelligence layer across sales, service and aftersales. Customer history, preferences and previous conversations are retained and made available wherever the interaction takes place. Whether a customer is booking a service, responding to a renewal prompt or following up on a sales enquiry, the conversation continues seamlessly rather than starting again.

For dealer groups, this means greater operational consistency across sites. Customers receive the same quality of response regardless of location, while teams benefit from clear context and reduced duplication of effort. Dealer Pulse supports group-wide standards without forcing rigid processes on individual dealerships.

The platform is designed to work alongside existing teams, not replace them. High-volume, repetitive conversations are handled automatically, freeing staff to focus on situations where human expertise adds the most value. When escalation is required, Dealer Pulse passes full context to the right person, at the right time.

By connecting departments and sites through shared intelligence, Dealer Pulse helps dealer groups operate as one joined-up organisation. The result is improved customer experience, better use of internal capacity and a more resilient operating model for the realities of today’s automotive landscape.